‘Garden Sheds Online’ Terms & Conditions:
All transactions are subject to the following terms and conditions. If you are in any doubt about the details below, please contact us for clarification. None of these terms and conditions will affect your statuatory rights in any way.
All prices as shown in our literature and on our website are shown in Pounds Sterling, inclusive of Value Added Tax at 17.5%. We reserve the right to amend prices from time to time if this rate of VAT is amended. In addition, our suppliers may alter their prices from time to time – we will endeavour to give plenty of notice of any impending changes, but this is not always possible. Please check carefully your order acknowledgement for variation.
Delivery is included within certain areas designated by the individual manufacturer, but an additional delivery charge may be levied outside of these areas.
Placing An Order
There are four methods of initiating an order:
- via the internet
- by phone
- by fax
- by mail
Whichever way you choose, you will be contacted to confirm the exact price of the order and to double check any non standard variations. Once these details have been finalised, an order confirmation will be produced which we will ask you to check and return to us with a signature confirming acceptance, or by return of our order confirmation e-mail, of our terms and conditions. This signed order acknowledgement , or return of our order confirmation by e-mail, shall form the contract.
Our Standard payment terms are deposit with the order, with the balance falling due on or before delivery. Deposits are payable in (£) Pounds Sterling by the following means; cash, cheque, Visa, MasterCard, Switch, Delta or American Express. The balance is due as follows:
- Titan Garden Buildings – 10% deposit with balance payable upon delivery.
- Diamond Garden Buildings – 25% deposit with balance payable upon delivery.
- Malvern By MPB – 10% deposit with balance payable upon delivery.
Goods shall not be released upon orders paid by cheque, until such a cheque passes clearance. Where payments are made using a ‘card’ based method, it should be noted that any goods subsequently purchased by this method can only be delivered to the cardholders registered address.
Should for any reason you wish to cancel your order, this must be done so in writing no later than 7 days AFTER THE DAY you received the goods. The goods must be returned in perfect condtion with any original packaging. If you choose to cancel your order at this stage, you must initially email us stating clearly that you wish to cancel your order and quoting your order number. You must then follow this up by submitting a formal cancellation note in writing to our office at the following address: 258 Woodham Lane, New Haw, Addlestone, Surrey. KT15 3NS.
You will however be responsible for the costs of returning goods unless your reasons are validated by this office.
Once we have received your signed order, your order will be passed on to the individual manufacturer for construction & delivery. Delivery will be carried out as soon as practically possible, for general guidance on the average lead times once the signed order has been received, please check this page.
On receipt of your signed order, you will be contacted either by us, or directly by the manufacturer to determine a mutually agreeable delivery date. Products may be delivered direct from the manufacturer, by carrier, or by our own vehicles. In exceptional circumstances it may prove necessary to alter the delivery date, according to level of orders and seasonal variations, but you will be consulted prior to any alteration.
All ‘delivery only’ orders will be made only to the side of the delivery vehicle, unless otherwise agreed at time of order. It is the responsibility of the customer to arrange for the building to be moved from the delivery point to it’s assembly site. Under no circumstances will the delivery vehicle leave the public highway to facilitate a delivery, unless it’s driver is certain that it is safe to do so.
If the building is to be installed by one of our suppliers, it is the customers responsibilty to ensure that the base is prepared in accordance with each suppliers instructions. It is also the customers responsiblity to secure the building once erected, if applicable, and to ensure that there is adequate access for the building to be delivered. Any potential access problems, i.e. through house, sharp turns, up steps or archways etc must be notified at the time of order.
If a delivery is not completed due to inadequate or incorrect information, our suppliers and/or delivery company reserve the right to make a recall charge to cover any expenses they may incur in returning to complete the delivery at a later date.
We make every effort to ensure the product ordered arrives to you in perfect condition. If for any reason you are not satisfied with our product or service, then please contact us and we will endeavour to resolve the problem.
Any complaints will be acknowledged within 48 hours of the normal office hours and will be dealt with according to each manufacturers own guidelines, in a fair and confidential manner. We will keep you fully informed during this period and will provide as much help as possible in getting the problem resolved as quickly as possible.
- The customer should ensure their building is maintained in accordance with the individual manufacturers guidelines, as well as those published on this website.
- All dimensions are nominal imperial measurements, unless otherwise specified. If the exact size is required please contact us.
- All timber is checked for quality before delivery, but as wood is a natural product, we cannot accept any responsiblity for timber shrinkage, cracking or warping after the building has been supplied.
- These Terms and Conditions do not affect you statutory rights as a consumer.